Your data and security
How to get a copy of your data or correct it, what we never do with it, and how we protect your account.
Getting a copy of your data
Write to support@scoutyx.com and ask for a copy of your data, or for it in a portable format. We reply within 30 days, usually much sooner. If you are a scout or an organisation, the copy includes your saved Athene chats: what was written, the searches and how many athletes each reply showed.
Read more: Privacy Policy, section 9: Your rights
Correcting it
You can change most of your profile yourself in Profile > Settings > Edit profile. To correct anything you cannot change there, such as your date of birth, write to support@scoutyx.com. After an identity check, the date of birth on your document can no longer be changed.
Your other rights
You can ask us to delete your data, object to how we process it, or withdraw a consent you gave. In the EU and the UK you have every right the GDPR gives you, and you can complain to your national data protection authority.
Read more: Privacy Policy, section 13: Who we are, and how to reach us
What we never do
We do not sell your personal data. We do not use your profile data to train AI models, ours or anyone else’s. We do not run third-party advertising.
How we protect your account
Passwords are hashed and never stored in a readable form. All traffic is encrypted in transit. In the app, your sign-in is kept in your phone’s secure storage. Uploaded photos and videos are scanned for malware before anyone else sees them; the scan looks for malware only. Sign-in is rate-limited.
No system is perfect. If you find a security problem, please report it to support@scoutyx.com and we will act on it.
Read more: Privacy Policy, section 11: Security
Contact
For anything about your data, write to support@scoutyx.com, or use Contact support in Profile > Settings > Privacy.
The binding texts are our Terms of Service and our Privacy Policy.
Still have a question? Write to support@scoutyx.com.