Terms of Service

Scoutyx is open to athletes, scouts, and organisations. You must be at least 13 to use Scoutyx. In Australia you must be at least 16. Scout and organisation accounts are for adults (18 or over).

If you're under 16, a parent or guardian must give their consent, as described in our Privacy Policy, before your account opens; your profile is visible to others only if they allow it. If you're under the age required by your local law to agree to these terms without guardian consent, a parent or guardian must accept them on your behalf.

• You're responsible for the accuracy of the information on your profile, including physical stats and highlight media.
• You're responsible for keeping your login credentials secure.
• One account per person. Impersonating another athlete, scout, or organisation is not allowed.

You agree not to:

• Upload media you don't have the rights to, or that depicts someone other than the profile owner without consent.
• Use Scoutyx to harass, discriminate against, or misrepresent any user.
• Attempt to scrape, reverse-engineer, or bulk-extract athlete data from the platform or Athene AI.
• Share another user's private contact information obtained through the platform outside of Scoutyx.
• Use automated tools to create accounts or manipulate shortlists, ratings, or search rankings.

Athene AI helps scouts find athletes using natural-language search. It uses an AI model to interpret your query and to write short comparisons of athletes — every athlete result returned comes directly from our own database, never generated or invented by the AI. Consulting features (training plans, sports psychology guidance) are informational and not a substitute for professional medical, psychological, or coaching advice.

Athene and the automated checks of comments and other texts before they are published use OpenAI, and they need your permission in the app (if you are under 16, a parent or guardian's permission). Without it you can use Scoutyx, but not Athene, and you cannot publish the texts that are checked. Our Privacy Policy (sections 3 and 4) lists those texts and explains how to withdraw the permission.

Subscriptions. Scoutyx offers auto-renewing subscriptions (Athlete Pro, Athlete Elite, Scout Standard, Scout Pro and Organization), billed monthly or yearly. Prices are shown in the app before purchase. If you subscribe through the Apple App Store, payment is charged to your Apple ID when you confirm the purchase. Your subscription renews automatically at the same price and for the same period unless you cancel it at least 24 hours before the end of the current period. You can manage or cancel your subscription in your App Store account settings at any time; cancellation takes effect at the end of the current period. Deleting your Scoutyx account does not cancel an App Store subscription. Refunds for App Store purchases are handled by Apple under its policies.

• You can cancel anytime from the subscription management page — access continues until the end of the current billing period.
• You can buy a subscription on scoutyx.com. One account holds one plan, and it unlocks everywhere you sign in.
• Payments on scoutyx.com are processed by Stripe. Where the mobile app offers purchases, they are made through the app store you downloaded Scoutyx from, under its terms (see section 7). Scoutyx does not store your card details.
• Prices are shown before purchase, in the currency of the app store or payment method you use. They include VAT where it applies.

Verifying your identity is optional and costs a single payment of €2.99. It is not a subscription: it does not renew, and it is not tied to any plan. If you already hold a paid subscription, verification is included at no extra charge.

• One payment covers up to three attempts. A blurred photo or poor lighting can be retried at no further cost. If all three are used without a result, contact us — you will not be charged again.
• The check is carried out by Stripe. Your document and selfie go to Stripe directly and are never received or stored by Scoutyx. What we keep is set out in our Privacy Policy, section 6.
• You must be 18 or over. If the document shows you are under 18 the badge is refused. If it shows you are under 16, your account also moves into the parental consent process — the same one every under-16 account goes through. Your profile is not deleted and you are not penalised; we are asking for the consent we are legally required to have.
• Refunds. If a check is refused because the document shows you are under 18, we refund the €2.99. Where you paid on our website, the refund is issued automatically. Where you paid through Apple, we are not permitted to issue refunds ourselves — Apple does not provide developers with that ability — so you will need to request it from Apple at reportaproblem.apple.com. The app will show you these instructions at the time.
• A verified badge reflects a check that was carried out at a point in time. It does not expire, and Scoutyx does not remove it if your subscription lapses.

This section applies if you are a consumer resident in the European Union — that is, buying for purposes outside your trade or profession. A club, federation or agency buying an organisation plan is not a consumer and this section does not apply to it. Nothing here reduces any right your national law gives you.

a) Your 14-day right.

You have 14 days to withdraw from a purchase of a subscription or of identity verification, without giving any reason. The period runs from the day the contract is concluded — the day your purchase is confirmed.

To withdraw, tell us clearly before the 14 days are up. For a subscription bought on scoutyx.com, use Withdraw from contract here on our website. Or email support@scoutyx.com with the account email address and what you are withdrawing from. A plain statement is enough; you do not have to use a particular form of words, and you do not have to explain yourself. We will refund every payment received from you within 14 days of being told, using the same means of payment you used, at no cost to you.

b) Starting immediately, and what that costs you.

Scoutyx is digital content supplied immediately: the moment a purchase completes, the features it pays for are unlocked. Under Article 16(m) of Directive 2011/83/EU the right of withdrawal is lost for digital content once performance has begun, but only if you asked for it to begin and were told what that means. So before you confirm a subscription in the app, we ask you to agree to exactly that:

I ask Scoutyx to start providing this plan immediately, and I understand that I lose my 14-day right of withdrawal once it has been fully provided.

In the app, that agreement is given by an explicit, unticked confirmation before you pay — never by a pre-ticked box and never by implication. When you buy a subscription on scoutyx.com, the checkout page offers an unticked box to ask us to start your plan immediately, with its own wording; ticking it is optional, and your choice is recorded. If you did not ask us to start immediately and you withdraw within the 14 days, we refund what you paid in full. We do not ask for it when you buy identity verification, on scoutyx.com or in the app, so a withdrawal from that within the 14 days is also refunded in full (for a purchase made in the app, through the store, as c) below explains).

What this means in practice. A subscription is performed continuously rather than all at once, so if you asked us to start immediately and withdraw partway through the first 14 days, you pay only for the part you actually had, and we refund the rest. Section 6 sets out the separate refund we give when a check is refused because the document shows you are under 18 — that one is not a withdrawal, and you get it whether or not this section applies to you.

c) If you bought through the app store you downloaded Scoutyx from.

Where a purchase was made inside the mobile app, the store is the seller of record. We are not able to issue that refund ourselves — the stores do not give developers that ability. Request it from Apple at reportaproblem.apple.com (on Android, see section 15). Tell us as well at support@scoutyx.com and we will support the request and make sure your account reflects the outcome. Your statutory right is against the seller; this paragraph is about who can press the button, not about whether you have the right.

d) Cancelling is not the same as withdrawing.

Cancelling a subscription (section 5) stops the next renewal and leaves you with access until the end of the period you have paid for. Withdrawing under this section is a refund of a purchase you have just made. You can do either; they are different things and cancelling does not use up your withdrawal right.

You retain ownership of the media and content you upload. Nothing you post here becomes ours. You can remove your content, or delete your account, at any time.

What we may do with it — the licence that lets us display it, and the separate permission that would let us advertise with it — is set out in section 9.

This section sets out what Scoutyx may do with the photos, videos, statistics and text you upload. It separates two very different things, and the separation is the point: one is what running the platform requires, the other is advertising, and only the second one asks anything of you.

a) The licence that operates the platform.

You keep ownership of everything you upload. To run Scoutyx we need permission to store it, process it into the formats a phone can play, and show it to the people your account is meant to reach — in your profile, in the feed, in search and Athene results, and in conversations you take part in. You grant us a non-exclusive, worldwide, royalty-free licence for exactly that and nothing more. It exists because a platform cannot display your profile without permission to display your profile; it is not a licence to advertise with your face.

b) The licence that advertises Scoutyx.

Using your name, image, content or achievements to promote Scoutyx itself — on our website, our social media accounts, in app-store material, in press or in paid advertising — is a separate permission, and we ask for it separately. It is the Marketing & Promotion option you can tick when you register or switch on later in Profile → Settings → Privacy.

• It is off unless you turn it on. It is never pre-ticked, ticking it is never required to create an account, and leaving it alone costs you nothing — no feature, no visibility, no ranking.
• Under-18 accounts are excluded entirely. The option is not shown to them and cannot be switched on for them by any means. Nothing belonging to a user under 18 is ever used to promote Scoutyx.
• You can withdraw at any time, from the same screen, with no reason and no penalty. We stop new promotional use from that moment. Material already printed, published or distributed cannot always be recalled — a magazine that is already on a shelf stays on the shelf — but we will remove what is still within our control, and we will not reuse it.
• It earns you nothing and costs you nothing. This permission is not payment for anything and it is not paid for. If we ever want to use your content in a way that is worth paying you for, we will ask you separately and agree terms with you.
• We do not license your content to third parties for their advertising, and we do not sell it. Promotional use means promoting Scoutyx.

c) What you are promising us.

When you upload something, you confirm you have the right to. That matters most for match footage: clubs, leagues and broadcasters often hold rights in it, and other people appear in it. Do not upload content you do not have permission to share, and do not upload footage of other people — particularly other minors — who have not agreed to appear on your profile. We remove content on a rights-holder's valid request.

d) When it ends.

Both licences end when you delete the content or your account, other than the two carve-outs in our Privacy Policy (messages you sent to other people, and records the law requires us to keep). Deleting your account withdraws the promotional permission as well.

We may suspend or terminate accounts that violate these terms, engage in fraud, or pose a risk to other users — particularly minors. You can delete your own account at any time from Profile → Settings → Delete account in the app, which erases your profile, media and personal details rather than hiding them. A parent or guardian can request removal of a minor's account by emailing support@scoutyx.com.

Every post and every profile has a report and a block option in the app. Blocking is immediate and mutual. Reports reach a moderation queue that a person reviews, and we may remove content or restrict an account that breaks these terms.

Reports involving a user under 18 are sent to our team straight away. If you believe a minor is at risk, email support@scoutyx.com as well as reporting in the app.

Scoutyx is a discovery platform — we don't guarantee trials, contracts, or sponsorships resulting from use of the platform. Athlete-provided stats and information are self-reported unless explicitly marked as verified.

We'll update the date at the top of this page when these terms change, and notify you in-app for material changes. Continued use after a change means you accept the updated terms.

These terms are an agreement between you and:

Operator:

Scoutyx B.V.

Chamber of Commerce (KVK):

42162651

Registered office:

Weena 23 C, 3013 CB Rotterdam, Netherlands

Phone:

+34 722 189 550

Contact:

support@scoutyx.com

Legal notices:

support@scoutyx.com

Questions about these terms, or a withdrawal under section 7? Email support@scoutyx.com.

• Purchases inside the Android app are made through Google Play, under its terms.
• You can manage or cancel a Google Play subscription in your Google Play account at any time.
• Refunds for Google Play purchases are requested from Google Play. Tell us as well at support@scoutyx.com and we will support the request, as section 7 describes.

These terms are available in English and in Spanish. If you are a consumer habitually resident in Spain, the Spanish version is the binding version of your agreement with us and prevails over the English version if the two differ. For everyone else, the English version is the binding version, and any translation is provided for information only. We record the language of the version you accepted.